Privacy Policy

Fortress Construction Group LLC (“Fortress,” “we,” “us,” or “our”) operates fortressunderground.com. This Privacy Policy applies to information collected through this website and through the inquiries you send us from it.

Information We Collect

Information you provide. When you submit a contact or quote form, we collect the details you enter: your name, phone number, email address, the service you select, and your message. We also receive the information you include when you email or call us. Please do not include sensitive personal information in a form message.

Information collected automatically. When you visit the website, Google Analytics collects usage information such as pages viewed, time on page, the website that referred you, browser and device type, operating system, screen size, and approximate location (city or region) derived from your IP address. Our web host may also keep standard server logs, including IP addresses, for security and troubleshooting.

Cookies and Google Tracking

Google Analytics. We use Google Analytics 4, connected through Google’s Site Kit plugin, to understand how visitors find and use our website. Google Analytics sets first-party cookies (named _ga and _ga_ followed by an ID) that distinguish visitors and sessions and can last up to two years. Google processes this data on our behalf. You can learn more in How Google uses information from sites or apps that use its services.

Google Search Console. We use Google Search Console to see how our website appears in Google Search, such as search queries, impressions, and clicks. Search Console does not place cookies on our website or collect information from your visit to it; it reports data Google collects on its own search pages, under Google’s Privacy Policy.

Other cookies. WordPress sets login cookies only for site administrators. We do not use advertising, remarketing, or social media tracking pixels on this website. If we add tools of that kind, we will update this policy first.

How We Use Information

• Respond to questions and project inquiries.
• Prepare and discuss quotes and services.
• Communicate with you about your project.
• Understand website traffic and improve our content and services.
• Protect the website, prevent spam, and address security issues.
• Meet legal obligations and protect our rights.

How We Share Information

We share information only with service providers that help us run the website and our business, including our website hosting provider, our email provider, and Google (Google Analytics and Google Search Console). These providers may use the information only to provide their services to us.

We may also disclose information when required by law, to protect the rights or safety of Fortress or others, or as part of a merger, sale, or other business transfer.

We do not sell personal information, and we do not share it for targeted (cross-context behavioral) advertising.

Your Choices

• Opt out of Google Analytics: install the Google Analytics Opt-out Browser Add-on.
• Manage cookies: block or delete cookies in your browser settings. The website will still work without analytics cookies.
• Privacy requests: depending on where you live, you may have the right to request access to, correction of, or deletion of personal information we hold about you. Contact us using the details below. We may need to verify your identity before responding.

Data Retention

We keep form submissions and related correspondence for as long as needed to respond to your inquiry, manage any resulting project, and meet business record-keeping and legal requirements. Google Analytics user-level data is kept for no longer than 14 months under our Google Analytics data retention setting; reports use aggregated data.

Security

We use reasonable measures to protect the information we hold, including an encrypted (HTTPS) connection for this website. No method of sending or storing information online is completely secure.

Children’s Privacy

This website is intended for businesses and adults. We do not knowingly collect personal information from children under 13.

Links to Other Websites

Our website links to third-party sites, such as our social media profiles. Their privacy practices are governed by their own policies.

Changes to This Policy

We may update this policy when our practices or website tools change. The “Last updated” date at the top shows when it was last revised.

Contact Us

Fortress Construction Group LLC
2848 Westerville Rd, Columbus, OH 43224
Email: contact@fortressunderground.com
Phone: (614) 740-5710